Refund Policy

017-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of your initial purchase under the following fair usage conditions:

The refund request is submitted within 7 calendar days of your initial purchase.
Total image optimization quota consumed is under 10% of your plan's monthly allocation.

If SmallPict fails to operate properly on your website or server due to technical incompatibility:

Our support team will investigate and attempt to resolve the issue within 3 business days.
If the issue cannot be resolved, you are entitled to a full 100% refund regardless of test quota consumed.

Duplicate charges, overbilling, or payment gateway glitches will be refunded 100% in full upon verification.

Refunds cannot be granted under the following circumstances:

Requests submitted after the 7-day guarantee window.
Image optimization quota consumption exceeds 10% for non-technical reasons.
Accounts suspended for Terms of Service violations (e.g. API abuse, unauthorized sharing).

To submit a refund request, please follow these steps:

Send an email to support@smallpict.app or reach out via our contact form.
Include your SmallPict account email, Invoice / Transaction ID, and reason for the request (with error logs/screenshots if technical).
Our team will review your request within 1 business day. Approved refunds are processed to your original payment method in 3–7 business days.

For any questions regarding this policy, contact our support team at support@smallpict.app or through our Contact page.

The guarantee in section 1 covers your initial plan purchase. Boosters and storage add-ons follow these rules:

A booster that has not been used at all can be refunded if you request it within 7 calendar days of purchase. The refund removes that booster's balance.
A booster that has been partly used cannot be refunded.
The prorated charge for added storage is final once the storage is active. Reducing storage takes effect at the next billing period and does not refund the rest of the current one.

Please contact us before opening a dispute with your bank or payment provider; we can usually fix billing problems faster. If a dispute is confirmed:

For a subscription payment, including storage add-ons, the subscription is treated as unpaid and the process for unpaid subscriptions in our Terms of Service applies.
For a booster payment, the balance from that purchase is removed. If the remaining balance does not cover it, the account is flagged for review by our team, without an automatic block.